Contact: Tax Collector
Address: 2 E Main Street
P.O. Box 551
West Brookfield, MA 01585
Phone: 508-867-1421 ext. 301
Office Hours: Tue. 9 am - 4 pm
Tue. 5:30 pm - 7:30 pm
Wed. 9 am - 4 pm
The office of the Collector is responsible for the timely preparation and mailing of all tax bills, and the collection and reconciliation of all municipal taxes. Approximately 15,000 bills are issued and collected annually.
The goal of the Collector’s office is to perform the duties required by the town in a courteous and efficient manner. Residents are encouraged to call or stop in if they have any questions or concerns.
The Collector works closely with the Assessors, Treasurer and Accountant in performing the duties of the office under Massachusetts General Law.
Payments may be made as follows:
On-Line Payments at wbrookfield.com
• By mail:
PO Box 551, West Brookfield, MA 01585 without remittance stub
or PO Box 853, Reading, MA 01867-0407 with remittance stub
• At Collector's Office: Monday through Thursday 10 am – 2pm
Bank On-Line Payment Systems
IMPORTANT INFORMATION when making a payment using your personal bank's on-line bill payer system
Some residents prefer to pay their municipal bills by using on-line systems offered by their bank.
We do not recommend this type of payment because no bill is remitted with the payment.
We will accept these payments, provided that we can immediately determine for whom and for what type of bill the payment is being remitted.
Please include on the check:
• The type of bill being paid (real estate, excise, personal property, etc)
• The bill number and year or account number (remember bill numbers change from year to year)
• The name and address should be on either the check or the check stub
• Send payment to PO Box 551 West Brookfield, MA 01585
If we cannot make such determination, we will mail your check back to you and ask that you return it with the appropriate remittance form.
Items returned may be subject to additional charges and interest.
Please note that your bank will actually create and mail a check to the town, which may not reach the Collector’s office by the due date. In our experience, delays of several days are common.
For your convenience the Town offers online bill payment. This link, www.wbrookfield.com is to the online payment site hosted by the bank that the town uses. Payments made through this web site are posted as of the day that the payment is made, however, there is a 3 day processing period. Meaning, payments must be made 3 days prior to due date in order to be credited as on time.
Online payment is only available for current tax bills. Any back taxes, fines or penalties must be paid directly to the Tax Collector.
Do not forget to sign and date your check. ~Unsigned checks will be returned. ~DO NOT DATE THE CHECK AHEAD. Checks cannot be held for a later deposit. ~A post-dated check that is processed and not honored by the bank will result in penalties and fees and charges imposed by both your bank and the Town.~
Requests for abatements should be made to the Board of Assessors at (508) 867-1421 ext 303
If you are calling to question the value of your property, an abatement, or an exemption issue, please contact the Assessor’s office at (508) 867-1421 ext. 303.
If you are looking to obtain tax information other than the current payment, please send a request and a check for $25 and a self-addressed stamped envelope .
If you are looking to obtain prior calendar year tax payment amounts for tax purposes please send a request and a $5.00 payment and a self-addressed stamped envelope.
Preliminary Real Estate and Personal Property Bills are mailed on or before July 1, and are due in 2 installments on Aug. 1 and Nov. 1. Actual Bills are mailed on or before January 1, and are due on Feb. 1 and 4th installment bills are mailed on or before March 31 and are due May 1.
Failure to receive a tax bill does not diminish your responsibility to pay the bill.
Please include the correct quarterly payment coupon with your payment.